COVID-19 Response

Like all of you, we have attempted to adjust to the new challenges posed by the COVID-19 pandemic, balancing the interests of our customers, our employees, and the communities in which we live.

We understand that this pandemic has affected everyone in some way and that everyone’s health and safety takes top priority. Throughout these times, we will support our customers and retailers by offering seamless online shopping experiences and reduced or free shipping. We thank our customer for your patience and understanding and look forward to returning back to normal.

More than anything, please stay safe and healthy.

Very best,

Mondo Gear Sales and Support Team


COVID-19 Frequently Asked Questions


 

What does Mondo Gear do to ensure its operations are safe from COVID-19?

To prevent COVID-19 from affecting our offices and warehouses, we ensure our employees are healthy and practice good hygiene. All employees undergo daily temperature checks, are required to wear surgical masks at all times, and are encouraged to wash their hands frequently. Furthermore, employees who travel internationally, or are exposed to family or friends returning from overseas, are asked to self-quarantine at home for 14 days before returning to work.

 

What steps does Mondo Gear take to ensure my order is safe?

Mondo Gear  takes multiple steps to ensure the safety of its products and shipments. Disinfectant spray is applied to all shipments received at our warehouses, which undergo frequent disinfection and sanitizing daily by our cleaning staff. Employees who handle products and shipments undergo daily temperature checks, and are required to wear surgical masks at all times.

 

Can I catch COVID-19 from a package that is shipped to me?

The World Health Organization (WHO) asserts that the risk of catching COVID-19 from a shipped package is low. Coronaviruses primarily spread through close person-to-person contact, and should not survive in external environments for very long. Furthermore, there are no recorded cases thus far of COVID-19 being spread through mail or courier services.
Further information can be found on the official WHO website.

What other measures will Mondo Gear take to address COVID-19?

As the COVID-19 situation evolves, Mondo Gear will continue to adjust its practices. When new information comes to light, we will prioritize quick and appropriate measures to ensure the safety of our employees and customers, as well as the timely delivery of customer orders.