Return & Exchanges
Customers are able to return items within 20 days from when the order was received. Please contact us at email@example.com within 20 days of receiving your product (the day your product is marked as delivered) to request for a refund. Your order number and Return Reason code is required. Mondo Gear Customer service will issue a Return Merchandise (RMA) number within 48 hours. All returns must be authorized by Mondo Gear Customer Service Team. Returned item without Return merchandise (RMA) number will not be accepted.
We only authorize refunds for all products of the following:
Return Reason Codes:
- 08 - Overall Too Large
- 17 - Overall Too Small
- 27 - Expected Better
- 28 - Changed Mind
- 20 - Defective
- 30 - Not As Pictured
- 41 - Wrong Item Shipped
If the item received is not according to your order, we will resend you the correct item or provide a full refund as per your decision.
Refunds are processed within 1-3 business days from receiving merchandise and you will receive an email confirmation once your refund has been authorized and processed. Please allow an additional 5 business days for the refund to show up on your account.
*Please include images of defect in your email to us; a partial to full refund on store credit is provided depending on the degree of defect.
ALL sale items and orders placed on store credit are strictly non-refundable.
Return Policy (if you are required to return your product for a refund)
- All returned products must be shipped out with a tracking number within 7 days and arrive in the warehouse within 21 days from the day you received the product (the day your product is marked as delivered).
- Returned items must be unworn and unwashed.
- Returned items must have all tags attached to it and be in its original condition.
Note: Return label is not prepaid, therefore, customer is responsible for the return shipping cost.
Mondo Gear Returns
3620 Pelham Rd. PBM#44, Greenville SC 29615, USA
Submit an email to firstname.lastname@example.org. We will provide instructions for exchanges or store credits.